I’ve been noticing recently the habit of doing “just enough”.
In fact, where I really notice it is in customer service.
You know, where a human actually waits on you.
Today I had to visit a UPS store because I needed help packing a heavy and irregular sized item.
I knew I was in trouble when the guy behind the counter looked at me in a terrified way as I unloaded my bag to place the item on the counter.
I actually had to say, “Are you ok ?”
He spoke and said “I have absolutely no idea how to package that item.”
His co-worker immediately enabled him and switched places instead of teaching him how to package my item.
Because we live in turbo land and the vast majority of us are in a hurry literally unwilling to allow an employee to learn something new, I voiced to the terrified employee that I wasn’t in a hurry and would be glad to be patient with him.
He wanted nothing of the sort.
I think he was embarrassed and the moment had long passed where he would’ve been willing to be trained how to package a heavy and irregular item.
If he was afraid of doing something new while working, imagine how he was actually getting through life ?
Be scared all the time and act on that fear.
When something becomes easy, it’s time to find out how to make it more challenging.
Promise yourself that no matter what, you’re always willing to learn something new.